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(Front desktop) Pull search results into a new window

On the macOS desktop app, I can double-click an email chain in my inbox to pop it out into its own window. I'd like to be able to do this with search results. Sometimes I search but am still sorting through the results when I need to go back to th...
8 months ago in Core Product Experience / Search 0 Backlog

Add assignment origin in the Conversations report

Please add this feature to the Conversations Report in Analytics in future updates. The conversation report needs to have an option to see whether the conversation was assigned by a rule or via a teammate.
over 1 year ago in Insights 0 Backlog

Filter Workload Report by teammate group

We should be able to filter Front's Workload report by teammate group. For Customer Support Managers managing different global teams (i.e. APAC, EMEA, US - EST, PST etc.), this will help them quickly access insights on their respective teams workl...
over 1 year ago in Insights 0 Already available

CSAT: Ability to display CSAT ratings and comments on external website

Display CSAT ratings and reviews on my website in a way similar to displaying Trustpilot or Google Business Reviews
8 months ago in CSAT 0 Backlog

automation that detects CC info and other sensitive patterns through a one-click setting

almost 2 years ago in Compliance & security 0 Backlog

New themes

Can we have more theme features like Outlook and Google has?
almost 2 years ago in Client Platform 0 Backlog

Set default Knowledge base for p4

Currenty when a user opens the p4 KB side bar it shows the first knowlege base aviable. Users manually have to select which one they are viewing.
8 months ago in Knowledge Base 0 Backlog

Stop reopening mails, just because an out of office notitification is received internally

Prevent a conversation from being reopened just because an out-of-office notification is received internally?
almost 2 years ago in Triage - get to inbox 0 / Vacation responders 0 Backlog

Ability to update external ID on an Account

External ID can be set when you create an account but afterwards there is no way to update it, this would be incredibly helpful if we could update the external id.
over 1 year ago in Accounts Manager / Core API 1 Backlog

Get notification when someone reacted to your comment

It is a good idea to add the ability to get a notification when someone reacts to your comment. Sometimes users reacted with a Like instead of answering you. In this case, you can miss the positive reaction to your comment as there are no notifica...
over 1 year ago in Comments / @ mentions 0 Backlog