ADD A NEW IDEA

All ideas

Showing 2060

Ability to add internal notes through Zoho

No description provided
3 months ago in Developer Platform 0 Backlog

Support for custom lead ratings - Zoho

No description provided
3 months ago in Developer Platform 0 Backlog

[activation] Accelerate the training of AI tagging

The training of AI tagging takes too much time because it doesn't have enough sample messages to review.
about 1 year ago in AI / AI tagging 0 Backlog

Outbound communication metrics

Open and Reply rates etc.
10 months ago in Insights 1 Will not do

Finer filters on conversations that data retention policy applies to

Currently, the data retention policy feature applies to all conversations when activated. How could we add the flexibility to exclude certain conversations from being automatically moved to trash. Some potential approaches Ability to whitelist cer...
over 4 years ago in Data retention 0 Backlog

Merge conversation using API

No description provided
about 2 years ago in Core API 0 Backlog

Tracking conversations assigned by someone

The same idea of tracking assignees but instead being able to see who assigned conversations
10 months ago in Insights 1 Backlog

Only notify me when a new chat conversation begins, not for each message

Currently I am notified every time a chat message comes in, which means I get a ton of notifications all the time. I'd prefer to only be notified when a new chat conversation comes in (once I know there's a new chat conversation, I tend to stay on...
almost 2 years ago in Live Chat 0 Backlog

Redact certain PPI in chat/email

Looking for the ability to reduce to last 4 digits or hide credit card numbers if a client sends one in chat or email.
over 1 year ago in Other (CPX) 0 Backlog

Ability to change ownership of an event

Current owner of a meeting should be able to transfer ownership of an event to another user of their choosing so that the new user can manage the event going forward.
almost 3 years ago in Managing/Updating Events 0 Backlog