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the ability to search participants in the email/ internal comments thread
I would like to be able to, ideally, click on a subscriber icon and have a search result (like pinned comments) pop up with only their comments from an email /internal comment chain. I am often looking back to see what Karen or Bob said about such...
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Backlog
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Allow to exclude email threads with only one email from analytics
When analyzing one person's stats, I would like to exclude the email threads that only have one email without an answer. They could be considered as automatic emails (example: someone has accepted my calendar invite).
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Set chatbot hours and/or conditionally split chatbot responses based on hours
At a high level we would like to be able to only have our chatbot run in Off Hours and have our support representatives handle all live conversation during business hours. So part 1 of the request: be able to set the chatbot to only turn on during...
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Planned
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