All ideas

Currently, companies have the option to create a rule in Front that moves a conversation to a new inbox and keep the current participants on the conversation, even when those participants do not have access to the inbox in question. When a convers...

Alongside Response, handle time etc. This gives a full view of agent performance in one place

Collecting attachment as answers to specific fields while triggering a macro, for easy handoff/escalation to another team Use TIC to upload an attachment Use macro action(s) to use the attachment

When a calendar invite is acknowledged (Yes, Maybe, No), automate archiving of email (or create a prompt for that action)

The ability to save searches so you don't have to type them out each time.

I regularly need to fetch Teammate Activity Export data - it would be useful to enable access via the API

Currently exports from the analytics tab only support csv, but many users will only open those in excel which does not support regular utf-8 csv files, without corrupting non-ascii characters. Adding an export option in addition to utf-8 csv such ...