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Keyboard Shortcut For Ticket Labels

When using the old inbox you could archive emails using cmd+E. When you try to do that while the new ticketing feature is enabled, it opens up the ticket label options. It would be awesome if there were keyboard shortcuts for 'Open', 'Waiting' and...
10 months ago in Ticketing 0 Backlog

Display chat metadata like location, IP address, browser, device type etc.

No description provided
almost 2 years ago in Front Chat / Live Chat 1 Backlog

"Waiting" & "Resolved" Tabs in Personal Section

No description provided
10 months ago in Core Product Experience 0 Backlog

Minimize Drafts like Gmail

Is it possible to minimize email drafts in the main inbox view to copy and grab other information from my calendar, other emails, etc? This is a great feature in Gmail to be able to pop back and forth quickly as you piece your email together from ...
over 2 years ago in Core Product Experience 6 Backlog

Calendar Out of Office / Working Elsewhere

1. Add "show as" options for Out of Office at least - working elsewhere (Outlook offers this) would be nice but not necessary. 2. We would like to mirror the "Out of Office" setting from Gmail calendar in the Front calendar with the possibility to...
about 2 years ago in Calendar View / Schedule - manage your calendar 2 Backlog

Copy only required parts of DNS record for users

It's confusing + bad UX for users to have to follow these specific instructions when copy + pasting DNS settings. Ideally, the "copy" option would be able to grab only the parts of the record that are needed. The current setup adds additional work...
about 1 month ago in Login and SSO settings 0 Backlog

create Views with the API

No description provided
6 months ago in Core API / Views 0 Backlog

Knowledge Base Analytics

Must be able to review and improve content and see how cards are being used.
almost 2 years ago in Knowledge Base 0 Already available

Macros: Default value in "Collect Teammate Answer" form

I'm building a Macro and want to provide a default value in a "Collect Teammate Answers" form. An example of how this could be used;I'm building an escalation workflow. The teammate should pick from a "Priority" enum field (High, Normal, Low) - I ...
6 months ago in Macros 0 Backlog

Ability to log historical messages into Hubspot

We would like to synchronise all the historical messages from Front to Hubspot, rather than just new ones as they arrive.
over 2 years ago in Existing integrations 0 Backlog