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Private comments / notes to self on conversations

Also: notes without a conversation
over 2 years ago in Comments / @ mentions 1 Backlog

Add permission to limit merging to topics

Since merging of Topics can't be undone, it would be good to be able to restrict who can do this through a permission setting.
24 days ago in Admin Experience / Permissions 0 Backlog

Control "default" workspace

If a teammate is invited without specifying a workspace to add the teammate to (generally via SCIM), Front will add them to the "default" workspace, which is the workspace with the lowest ID. This can lead to teammates being added to a workspace t...
24 days ago in Admin Experience 0 Backlog

Live Dashboard - Teammate Filter

As a manager, I want to be able to filter the Live Dashboard by Teammate to see how many conversations are Open and Waiting. Right now, I can only see #Open in the Assigned teammates table, but I'm unable to determine whether or not that includes ...
about 1 year ago in Live dashboard 0 Backlog

Optionally invite teammates silently

Make sure admins can set up their instance properly, including teammate configuration, before sending out invitation notification.
almost 2 years ago in Teammate invitation 0 Backlog

Evolution of topics over time

No description provided
2 months ago in New metrics 0 Backlog

Custom metrics or formula fields in analytics

No description provided
6 months ago in Customization / New metrics 0 Backlog

Sort conversations list by sender

Ability to sort the conversations list by sender or "from" address. This is something that is able to be done today in Outlook, and can be key to certain users' workflows.
almost 3 years ago in P2 display - conversation list 2 Backlog

More granular selection of current and previous period in Analytics

More relative date options for analytics "current month to date" etc. and ability to toggle to include/exclude weekends in analytics. This is especially relevant for "compare to previous period" as this is functionally useless today if selecting a...
over 2 years ago in Investigation features 0 Backlog

Customize the display of a metric in Analytics

Choose whether a metric breakdown should be represented as a table or a diagram. In the case of a diagram, choose the type of diagram.
9 months ago in Customization 0 Backlog