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All the cool AI features for individual inboxes

AI features should come to individual inboxes as well. It seems like all the features are for the shared inboxes but we have most of our interactions coming through individual mailboxes.
11 days ago in AI 0 Backlog

Message templates: Add business hours as a variable field

Our team currently has a fairly large number of templates which we use for rules and automations (mostly for off-hours requests). Though we don't change business hours often, when we hire in different time-zones and therefore update hours, it woul...
11 days ago in Message templates 0 Backlog

Knowledgebase Content Localization

It would be great to have content localization built into the knowledgebase. Have multiple versions of a page, for example a version for Ireland and a version for the US. The link/url to the page remains the same and the site will show the correct...
11 days ago in Knowledge Base 0 Backlog

Support custom protocol links in Plugins

Currently, it looks like only the `http(s)://`, `mailto://` and `tel://` protocols are supported as navigable links from within a plugin. It would be great to offer support to click into other custom native apps with their own protocol, like `slac...
about 2 months ago in Developer Platform / Plugins / SDK 0

have a take it button to assign in 1 click

Have the possibility to assign yourself on a conversation with one click
3 months ago in Core Product Experience 0 Backlog

[context] AI features to support attachment as context (e.g., Suggested Reply, AI Answer)

Many KB articles and conversations contain images and other file types with critical content. We'd like to have them used as important context for resolution and be added to the draft.
3 months ago in AI / AI answer / AI Assist / AI knowledge / AI suggested replies (auto draft) 0 Backlog

Search Function in Signatures

Please can the search algorithm in Signatures be less 'fuzzy' and actually return the results based on the criteria requested? We have a lot of signatures and it can be painful to scroll down a long list because the search function doesn't work as...
6 months ago in Signature management 2 Backlog

[language] AI Answer and Suggested Replies to support more languages (content and answer)

AI-based features seem to support some languages but it's not guaranteed for many of them. cc https://help.front.com/en/articles/914304#prerequisites It'd be great if features like AI answer for chat, Suggested replies could leverage knowledge bas...
11 months ago in AI / AI answer for chat / AI language / AI suggested replies (auto draft) 0 Backlog

Include tags in message templates

I'd like to be able to add related tags to the message template as well, so that when I use it within an email reply, the tags are automatically added to the reply (based on the template) and I don't have to spend time doing that separately.
over 2 years ago in Message templates 4 Backlog

Improve look & feel of the Front Knowledge Base

When you vote, please specify which one(s) of the below you are interested in. Please also feel free to add new ones via comments. customize color of site header beyond just light and dark adjust grid layout / density of categories custom icons in...
over 1 year ago in Knowledge Base 2 Backlog