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Refresh Button In-App

Create the ability to re-fresh in the application, similar to how you can refresh Front in the browser
4 months ago in Client Platform / Core Product Experience 0 Backlog

Macros: [Archive for specific teammates] action

As a user, for the same reasons that Archiving and unsubscribing specific users in a rule is useful, I want to be able to do this for a Macro. For example, when moving a conversation from Inbox A to Inbox B. Even if some participants on the conver...
8 months ago in Macros 0 Backlog

Support STP files in chat

No description provided
about 1 year ago in Live Chat 0 Will not do

unsubscribe a user from a conversation rule action

Directly unsubscribe a user from a conversation via rules (for example unsubscribe the teammate that assign the conversation to another teammate) at this time.
about 1 year ago in Workflows 2 Backlog

Ability to create custom fields via the API

No description provided
almost 3 years ago in Developer Platform 0 Backlog

Create an ALL view, which shows you conversations that are in certain shared inboxes + conversations in your private inbox

No description provided
about 2 years ago in Core Product Experience / Views 0 Backlog

Polls in emails and discussions

No description provided

Bring my own AI systems to Front

Want to connect my own AI directly inside Front. Things like AI assistant/co-pilot that works within Front . listen and build a context about the conversation assist: suggest best resources keep conversation on track by nudging agent to detect ext...
over 1 year ago in AI / AI extensibility 1 Backlog

[activation] Accelerate the training of AI tagging

The training of AI tagging takes too much time because it doesn't have enough sample messages to review.
over 1 year ago in AI / AI tagging 0 Backlog

When inviting a teammate, have the option to automatically put them as Unavailable

When adding a teammate, they are automatically set as Available which will start to assign them emails if they're put into an assignment group. It'd be good to have an option to set them as "Unavailable"
9 months ago in Admin Experience / Teammate invitation 0 Backlog