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Ability for Company Admins to mass re-authorize Shared Connections (multi-select) at once instead of re-connect by re-connect

For larger enterprises this type of process can turn into a really heavy exercise if there are hundreds or thousands of channels
almost 2 years ago in Channel API / Email channels 0 Backlog

Export Ruleset Table into CSV with Tag Name and Inbox Name

When you export a ruleset table as a CSV, instead of the inbox ID and tag ID being in the CSV file, show inbox name and tag name.
almost 2 years ago in Other (workflows) 0 Backlog

Typing Indicator in Intercom integration

When using Intercom directly through their site, as an admin handling customer messages you will see a typing indicator when the customer is typing. This is helpful to see if the customer is typing more, so if you should wait for them to finish be...
almost 2 years ago in Existing integrations / Intercom 0 Backlog

Add tag actions to reaction time

Count "adding a tag" in reaction time.
over 3 years ago in Existing metrics 0 Backlog

More efficient "blocking" system

At this time, Front can only correctly block addresses and prevent additional messages from appearing when the spammer's address is added as a contact.Consequence : we continue to receive mails from blocked people.Solution : add spammer's address ...
almost 2 years ago in Email channels 0 Backlog

Group individual Live Chat messages into one conversation in Sent Items

Live Chat sees every individual message sent as a separate sent item even if it's part of the same live chat conversation with 1 person. When going back through Sent Items, this makes it overly large and messy to look back through, especially when...
almost 2 years ago in Live Chat 0 Backlog

Live Chat Website Title Identification

We use Front live chat to help our customers troubleshoot quotes and place orders online. Each quote or order has a unique URL which does provide us some information of who the customer is, but we have to open and web page and search the number to...
almost 2 years ago in Live Chat 0 Backlog

Filter parity between analytics UI and API "report" endpoint

We should have parity between the app and the API as much as possible: "Tag is not" filter Conversation status etc
over 3 years ago in Exports, API and connectors 0 Backlog

Conversation moved to a specific destination metric

Measuring "conversations moved *to* Tier 3" for instance.
over 3 years ago in New metrics 0 Backlog

Query metrics for a specific conversation

Both: In app (could be in a conversation's details) And through the API (directly in the response, without having to request an export)
over 3 years ago in Investigation features 0 Backlog