ADD A NEW IDEA

All ideas

    Showing 2134

    Set chatbot hours and/or conditionally split chatbot responses based on hours

    At a high level we would like to be able to only have our chatbot run in Off Hours and have our support representatives handle all live conversation during business hours. So part 1 of the request: be able to set the chatbot to only turn on during...
    about 2 years ago in Live Chat 0 Planned

    Jump to "most recent unread" when scrolling through conversation

    The jumper is based on most recent or most recent unreplied not “most recent unread”
    over 1 year ago in Core Product Experience 1 Backlog

    Ability to trigger rules when a teammate becomes OOO

    Example: WHEN "Inbox Owner" is OOO, THEN "Notify Teammate"
    over 2 years ago in Workflows 1 Backlog

    Ability to add href sms link to signature

    I wanted to be able to create clickable links in my signature. Was able to create a telephone link <a href="tel:+1xxxxxxxxxx" rel="noopener noreferrer">Call</a>, but not a link for sms <a href="sms:+1xxxxxxxxxx" rel="noopener norefe...
    over 2 years ago in Signatures 1 Backlog

    Copy & paste code blocks in composer with proper formatting

    Ability to insert a block of code in an email body correctly either through copy pasting.
    over 3 years ago in Composer 1 Backlog

    Group "time spent in" metrics by teammate

    No description provided
    5 months ago in New metrics 0 Backlog

    [activation] Retroactive AI Tagging

    Apply sentiment tags retroactively to previous conversations once properly trained.
    over 1 year ago in AI / AI tagging 0 Backlog

    Multi language chatbot

    Possibilty to detect user's browser language and adjust chatbot flow accordingly
    about 2 years ago in Chatbots 0 Backlog

    Allow users to set primary email/phone number for contacts

    When a contact has multiple emails (or phone numbers), being able to indicate the primary email/phone.
    about 3 years ago in Contact data model 1 Backlog

    "send later and snooze" option when replying to an email

    No description provided
    about 3 years ago in Triage - get to inbox 0 1 Backlog