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Keyboard shortcut: select all (Ctrl+A) in the Spam & Trash folder to mass delete

Today, we are unable to use the select all shortcut in the spam folder, which makes mass deletion of spam messages difficult.
over 2 years ago in Core Product Experience / Keyboard shortcuts / Triage - get to inbox 0 1 Backlog

Forcing AI results in a specific language per user

AI features are picking up the language from the conversation and sometimes picks the wrong one because of signatures or past messages in the thread. It would be great to be able to force the language per user, for instance wanting all results in ...
4 months ago in AI language 0 Backlog

Allow multiple accounts per contact

We have clients who own multiple businesses. It would be very useful if a single Contact could be associated with multiple Accounts. This would allow our Contacts organization in Front to better match reality.
over 2 years ago in Accounts Manager 0 Backlog

Auto-capitalize first letter in a sentence

No description provided
over 4 years ago in Composer 0 Backlog

create Views with the API

No description provided
8 months ago in Core API / Views 0 Backlog

Macros: Default value in "Collect Teammate Answer" form

I'm building a Macro and want to provide a default value in a "Collect Teammate Answers" form. An example of how this could be used;I'm building an escalation workflow. The teammate should pick from a "Priority" enum field (High, Normal, Low) - I ...
8 months ago in Macros 0 Backlog

Rules action - Merge contacts

Rule action to merge the contact to an existing one (for channels that are not emails, using a different handle like chat).
over 1 year ago in Workflows 0 Backlog

Communicate chat agent offline hours without removing the chat widget

Currently the offline hours functionality completely removes the chat widget during the specified hours. We'd like for the widget to remain so customers can still chat in and we can reply later, but still let customers know that our agents are cur...
about 2 years ago in Live Chat 4 Backlog

SLA based on Topics: adds Topics in Rule Conditions

No description provided
about 2 months ago in AI Topics / Rule conditions / SLA 0 Backlog

Smart QA score in a dynamic variable

Enable workflows based on the result of a smart QA evaluation
4 months ago in AI / AI Smart QA / Workflows 0 Backlog