All ideas

Ability to set a looping logic for rules to process multiple items in a list. E.g. split an array to send an app request for each item in the array.

Mass changes for large teams in shifts are difficult to adjust in the product. Uploading via CSV would reduce the time needed to take these actions.

It would be useful to be able to access the Inbox custom fields when adding template variables into signatures, so that we could have one signature that pulls in inbox-specific information. Right now we use Account custom fields for a similar purp...

Hello, One of our Business Cases at White Bird is to isolate tags between inboxes of a same Team. Right now, our only way of ensuring this system works and there's no permeability between tags and inboxes is to manually assign each tag to the corr...

Ability to snooze a conversation from macros.

Hello, I would like Macros to be able to SEND a message to a customer. This would help me, in 1 clic, do the following actions :- send the message - set status to "waiting"- snooze for X days

It would be helpful to have the ability to natively directly screen-share and video conference in Front Chat without our customers having to leave the chat widget and/or download an external application.

HDS (Hébergeur de Données de Santé) certification is a mandatory French certification for any organization that hosts or processes personal health data on digital media. This includes SaaS (Software as a Service) providers that handle such data. T...

Currently, when logging a conversation in Hubspot through a rule every message is logged as a different message.Would be nice to be able to log them as a single conversation.

As a leader, I need to be able to see the number of sent messages per agent. I can see the assigned conversations but because do work outside of email and in other systems and manual work, I need to be able to see where someone may need help (assi...