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Integration Request

Prospect wants WooCommerce Integration. 3 seats on Growth.
over 1 year ago in New integration requests 0 Will not do

Add messages with SLA in Create Analytics Report API

It would be great to alse get the messages with SLA in the Create Analytics API similar to number of SLA breach to be able to calculate the % SLA achievement
over 1 year ago in Exports, API and connectors 0 Backlog

SLA rule counting only until first reply to conversation

Some customers have SLA only for the first message, we would need First Reply Time Goals specifically.
almost 5 years ago in Advanced rule conditions and actions / SLA 1 Already available

Display the Subject when filtering the data based on the Comment

Hello, When filtering the [Type] column by the value "comment" we would appreciate the possibility to display the data in the [Subject] column? Currently, no data is displayed in the Subject column when filtering by Comments. I understand that Com...
over 1 year ago in Exports, API and connectors 0 Backlog

Increase analytics export speed

No description provided
over 1 year ago in Exports, API and connectors 0 Backlog

Default open to a team inbox in mobile app

No description provided
almost 5 years ago in Mobile 0 Backlog

Add delete button for knowledge bases

It is still not possible to delete a knowledge base without reaching out to Front's support. Please add a button to delete it.
over 1 year ago in Knowledge Base 0 Backlog

De-Link Personal Inbox from "Main Cumulative Inbox count".

This would be useful for someone who wants to add their personal inbox to Front but not count it in the "Main Cumulative Inbox".
over 1 year ago in Core Product Experience 0 Backlog

Scheduled reports - take into account "selected xx" UI filter value

Scheduled report: For tag report & any other similar report with a "display only selected xx" thickbox mimic and persist the frontend behaviour in the email generation code  \(if the checkbox is checked, we should only display the sele...
about 3 years ago in Scheduling and automation 0 Backlog

Define default channel for import message endpoint

Being able to define default channel for imported messages will allow customers who use this endpoint to build more robust workflows. An example of this would be importing a message into an inbox and wanting an autoreply to come from a specific ch...
over 1 year ago in Developer Platform 0 Backlog