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Create Salesforce "Event" Records Directly from Front

Currently, users can't create or log Salesforce Event records (like meetings or calls) from Front. This forces them to leave Front and manually enter this information in Salesforce, which is inefficient and leads to incomplete activity tracking on...
9 days ago in Existing integrations 0 Backlog

Creat Draft Reply: Allow Attachments (Zapier)

An "Attachment" field added to the Create Draft Reply action in Zapier. Currently, users can attach files when using the Send Message action, but this functionality is missing from the Create Draft Reply action. An example use case for this is: &g...
9 days ago in Existing integrations 0 Backlog
205 VOTE

Forward calendar invites and allow users to accept forwarded invites

No description provided
over 4 years ago in Attendee management 1 Backlog

Time Zones in Calendar Entries

In other calendars we can specify the time zone for a meeting.
3 months ago in Core Product Experience / Schedule - manage your calendar 0 Backlog
108 VOTE

Setting to turn on/off auto-shared drafts

Add the ability to turn on/off the new(ish) feature that automatically shares a draft with all participants. That way a user can decide if they want to have control over when a draft is ready to be shared.
over 2 years ago in Core Product Experience 0 Backlog

Display the exact amount of time left before SLA breach

SLA warnings currently show a rounded amount of time left before breach. We'd like to be able to either hover over the rounded amount to see the exact amount of time remaining, or just see the exact amount without hover.
3 months ago in Core Product Experience / SLA 0 Backlog

Search & Filter Tickets on Customer Portal

Give an end user accessing their portal the ability to search and filter through historic tickets that show on the portal.
4 months ago in Customer Portal  / Knowledge Base 0 Backlog
100 VOTE

Forward email as an attachment

Suggestion to be able to forward an email as an attachment in another email
over 2 years ago in Core Product Experience 3 Backlog
105 VOTE

Allow a conversation to remain assigned if moved to a different team inbox

When moving a conversation to a new team inbox, it is currently unassigned, even if the assignee is part of that team inbox. This is not ideal in situations where either it just needs to be moved, but not reassigned to another person, or more spec...
over 2 years ago in Core Product Experience 7 Backlog

Add Tags to Sidebar by default

When creating a new subtag in the sidebar by clicking the three dot drop down, the default is to not have "show in sidebar" checked. It would make more sense to default to checking this box. It's very easy to remove a tag sitting on the sidebar, b...
over 2 years ago in P1 navigation - left pane / Tags 3 Backlog