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API-triggered transitions for conversation stages

No description provided
over 1 year ago in  1 Will not do

Integration Request

Linnworks - https://www.linnworks.com/ E-Commerce company who need integrations with E-commerce softwares (Amazon + Ebay + Others). Operate these integrations through Linnworks.
over 1 year ago in New integration requests 1 Will not do

Sync Front contacts back to CRM

Store contacts created in Front, back to the provider tool like M365, Google Workspace, etc.
almost 3 years ago in Contacts / Developer Platform 1 Will not do

Core API: Delete Channel endpoint

As a developer, I would like the ability to delete channels via the API. Specifically custom channels which were created via the API - https://dev.frontapp.com/reference/create-a-channel The inability to do this has lead to hitting channel limits ...
over 1 year ago in Core API 0 Will not do

[context] Use an unpublished KB for suggested replies

It is not possible to publish SOPs an external website for confidentiality reasons so it would be nice to have the ability to utilized suggested replies from an internal, unpublished knowledge base
about 1 year ago in AI suggested replies (auto draft) 2 Will not do

Manually select "from" filed on composer

hen clicking 'Compose' to manually select what 'from' address the email will be sent. This would help prevent emails getting sent from the wrong account.
7 months ago in Core Product Experience 1 Will not do

Comment-triggered transitions for conversation stages

No description provided
over 1 year ago in  0 Will not do

Updating metadata in context links

Currently, the metadata for a context link is only updated when it is created ("encountered in a message or comment"). This means that dynamic data like order status, shipping ETAs, shipping status etc is likely to be out-dated and wrong. Having t...
about 2 years ago in Developer Platform 1 Will not do

Reply time when reply is a comment

= time to first reaction.
about 3 years ago in Insights 1 Will not do

AI summarize in Analytics

No description provided
almost 2 years ago in AI / AI settings / Insights 1 Will not do