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Tab Through to Dynamic Message Template Fields

I'd love to have to have the ability to tab through/to fields we need to upate with each email in message templates. Like custom fields that a user can open an email, insert the template, and then tab through to insert the data pertinent to that e...
over 2 years ago in Composer / Message templates 0 Backlog

Support Required Tagging rule on the mobile app

Our untagged emails are originating from archived emails accessed via cell phones. We would like the required tagging rules to also apply to the email application on mobile devices.
11 months ago in Workflows 0 Backlog

Display "Send Later" Timestamp

Is there a way to see more detailed information when I set a message to "Send Later". I use this feature to set up timed delivery of announcements and reminders. It's not unusual for me to have 4 or 5 messages in the "Drafts" box about the same to...
over 2 years ago in Core Product Experience 1 Backlog

Send to Slack integration — support for customizing fields

The Send to Slack form is an awesome way to highlight convos in Slack channels. It'd be great to add other fields to the form that are customizable. This would make highlighting and viewing relevant information in Slack easier
over 2 years ago in Existing integrations 0 Backlog

Account based reports

From a sales point of view, it would be really useful to get a list of all the accounts that opened a conversations in a certain period of time.We understand we can use the 'account filter' on every report, but this doesn't allow us to get the lis...
11 months ago in Contacts / Insights 1 Already available

API to start new chat at anytime

Create an API where we can opt to show the "Start new conversation" button at all times on the modal. Would love to have the start new chat button always appear right above the footer so the user can start a new chat anytime, in an intuitive manne...
almost 2 years ago in Front Chat 3 Backlog

Ability to set the width of a plugin as a developer

No description provided
over 2 years ago in Plugins 0 Backlog

When sharing a conversation link, be able to select who can access it

When Sharing a link, select who can access the conversation on the fly between: Any Teammate with the link or Only Teammates with Access. View picture for example.
over 2 years ago in Core Product Experience 0 Backlog

Confgure where attachments are uploaded from

When adding an attachment, I always have to choose between 'computer' and 'google drive'. I never use Google Drive. It would be nice to be able to configure this. I bet some teams would also love to see Dropbox as an option here. Not me though, I ...
almost 2 years ago in Attachments 0 Backlog

Allow bulk updates to append messages to signatures

We would like to be able to add a company wide message to each teammate signature without having to edit each one individually. This would be useful for office closings or other announcements that should go out with each email.
almost 2 years ago in Signatures 0 Backlog