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111 VOTE

Keyboard shortcut: jump to top of conversation

A button or shortcut to jump to the very first email of a conversation
over 2 years ago in Compose - write efficiently with quality / Core Product Experience / Keyboard shortcuts 18 Backlog

Time Zones in Calendar Entries

In other calendars we can specify the time zone for a meeting.
3 months ago in Core Product Experience / Schedule - manage your calendar 0 Backlog
207 VOTE

Forward calendar invites and allow users to accept forwarded invites

No description provided
over 4 years ago in Attendee management 1 Backlog
109 VOTE

Setting to turn on/off auto-shared drafts

Add the ability to turn on/off the new(ish) feature that automatically shares a draft with all participants. That way a user can decide if they want to have control over when a draft is ready to be shared.
over 2 years ago in Core Product Experience 0 Backlog

CSAT API - New API endpoint(s) for CSAT Scores

Exposing new API endpoints for extracting CSAT Scores would be very useful. For example, provide a `GET /analytics/csat` endpoint to list CSAT scores. Provide the response data in a structured way with the score, reviewer, reviewee (teammate), com...
3 months ago in CSAT / Exports, API and connectors 0 Backlog

More visual customizability of conversation history panel

As a team leader, I want to be able to ensure my team follows our correct operating procedure. With that, there's a need to have more control over the visual interface that agents work out of. I'd want to be able to add comments with HTML to show ...
about 2 months ago in Core Product Experience 0
101 VOTE

Forward email as an attachment

Suggestion to be able to forward an email as an attachment in another email
over 2 years ago in Core Product Experience 3 Backlog

Display the exact amount of time left before SLA breach

SLA warnings currently show a rounded amount of time left before breach. We'd like to be able to either hover over the rounded amount to see the exact amount of time remaining, or just see the exact amount without hover.
3 months ago in Core Product Experience / SLA 0 Backlog

Search & Filter Tickets on Customer Portal

Give an end user accessing their portal the ability to search and filter through historic tickets that show on the portal.
5 months ago in Customer Portal  / Knowledge Base 0 Backlog
106 VOTE

Allow a conversation to remain assigned if moved to a different team inbox

When moving a conversation to a new team inbox, it is currently unassigned, even if the assignee is part of that team inbox. This is not ideal in situations where either it just needs to be moved, but not reassigned to another person, or more spec...
over 2 years ago in Core Product Experience 7 Backlog