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    More granular API / OAuth token scopes

    At present, Front API/OAuth tokens have very wide permissions, such as the "Shared Resources" token scope allowing read+write access to all shared resources. To help improve security, it would be great to support more granular scopes such as read/...
    about 1 year ago in Core API / Partner Integrations 1 Backlog

    Ability to use custom fields / variables in chatbot flow

    It would be helpful to be able to use custom fields / variables in chatbot flow messages like "Hi {visitor.first_name}" in order to personalize the chatbot flow more for chat visitors.
    over 2 years ago in Chatbots 2 Planned

    Front to display "Unavailable", "In A Meeting" based on calendar events

    Front has become a wonderful tool but as a business owner, I find myself having to change my status if I am at a meeting or busy. It would be nice that since its reading the calendar access that it display an orange, yellow, or red notification wi...
    almost 3 years ago in Cal/scheduling efficiency / Calendar View 0 Backlog

    More granular permissions - disable field editing or other actions such as "reply"

    Disable field editing to keep single source of truth in CRM as native sync from Hubspot or Salesforce for example are only one way batches. So if a user edits a contact field this wont be reflected in hubspot and when the next batch syncs, their c...
    7 months ago in Admin Experience / Advanced rule conditions and actions / Compliance & security / Security / Workflows 0 Backlog

    Ability to initiate 1:1 WhatsApp conversation with more than one person at a time

    No description provided
    about 2 years ago in Existing integrations 0 Backlog

    Rules action - Merge contacts

    Rule action to merge the contact to an existing one (for channels that are not emails, using a different handle like chat).
    almost 2 years ago in Workflows 0 Backlog

    Adding "Create Task" or "Create linked Conversation" as an option to workflows.

    Example: When a comment is added by sales, body contains "#quote", if the conversation is in accounting, then create task in inbox accounting. When a comment is added "#redston", if conversation is in production, the create link conversation with ...
    4 months ago in Core Product Experience / Rule actions 0 Backlog

    Increase limit for table exports in Analytics

    Tables in Analytics report are limited to a certain number of rows, for example the details table in the CSAT report is limited to 500 rows. Although it may make sense to limit the number of rows to load in the app, it would be great if we could d...
    4 months ago in Exports, API and connectors 0 Backlog

    Sort inbox messages based on priority or status (multiple inboxes like Gmail or a task list like Asana)

    Looking for a way for our team to be able to sort their emails into sections to help organize their "to do list" of requests coming into Front conversations. The ability to sort Front messages into multiple inbox sections using labels and be able ...
    almost 3 years ago in Core Product Experience 0 Backlog

    Support lookup for @ user and # channel mentions in Slack

    Integration of lookups for Slack users/groups and Slack channels within the Front interface. This will enable you to lookup people and Slack channels directly from Front to help redirect people to the correct channels/people. Basically work in the...
    about 2 years ago in Existing integrations 0 Planned