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[activation] Shared AI training for same tag across AI tagging rules

Situation: when I want to create an AI tagging rule for multiple inboxes, all using the same tag (e.g., VIP), I have to train the AI, by reviewing message samples, separately for each rule, even though it's the same tag. Request: Streamline the pr...
about 1 year ago in AI / AI tagging 0 Backlog

Edit Shortcuts

Be able to customize Shortcuts (such as Cmd + T for Tag), to switch things around and do faster the commands you most use. More options for this feature, such as a way to quickly copy the conversation ID.
9 months ago in Core Product Experience 1 Will not do

SLA rule testing

We would need to be able to test SLA rule on some conversations. Same as we can do with other rules set up. It will help to understand why one the condition set up does not work specially when you have lots of conditions and words.
9 months ago in Workflows 0 Backlog

Track 'seen' receipts

We often send out a test of a new email strategy / approach and it would be great to be able to measure 'opens' and 'clicks' like you can with a marketing campaign - to measure the success of various customer success or sales initiatives. I think ...
over 1 year ago in Insights 1 Will not do

Log emails from Front to Gainsight

Similar to how the Salesforce and Hubspot rules work
over 2 years ago in Existing integrations 0 Backlog

Allow creation of read only API token

All tokens are read and write currently. This present a security risk to share them with data scientists and to create reporting around the information.
about 2 years ago in Developer Platform 1 Backlog

Calendar notifications sent by an email and as a pop up

This would be really helpful if calendar notifications can be sent also as an email. Many times I get pop-up notifications on my computer, but if I am really busy I just click the x and get on with what I was doing. Often time resulting in that ev...
about 2 years ago in Event notifications 0 Backlog

Message template report - Outbound metrics - open, click, reply

Outbound metrics (seen / opened / nb of reach out before reply)
over 4 years ago in Insights 1 Will not do

Increase the Merge conversation message limit - 100 is too low

Merging conversations is my favorite Front feature and we use it extensively. We've recently come up against the 100 message limit (15 people on an email chain and 4 support engineers can hit 100 messages VERY quickly). 100 Message merge limit has...
over 2 years ago in Merge / privacy leaks / threading 0 Backlog

Stripe Integration

It would be great to see the customer's products/subscriptions in Stripe without having to leave the conversation
over 2 years ago in Developer Platform 0 Backlog