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No default selection of send channel when creating draft

No description provided
over 2 years ago in Composer 0 Backlog

Manually select "from" filed on composer

hen clicking 'Compose' to manually select what 'from' address the email will be sent. This would help prevent emails getting sent from the wrong account.
10 months ago in Core Product Experience 1 Will not do

Calendar Default Visbility

Defaulting calendar settings to at least "allows teammates to see each other’s free/busy information but not the details of their events".
10 months ago in Core Product Experience 0 Backlog

Lithuanian option for AI language

Expand AI language capabilities to include Lithuanian
10 months ago in AI language 0 Backlog

Separate KBs for different workspaces or teammate groups

We have several different departments using Front. Each department handles different things and may handle things differently than other departments. For instance, I lead the Contact Center WFM team and we have several procedures in place for how ...
over 1 year ago in Knowledge Base 0 Backlog

Adding responses to Reviews and Q&As to to Google Business feature.

On top of responding to messages on GMB, the Google Business feature should explore adding reviews and Q&As as channels. The ability for our team to respond directly to all correspondences from Google users in one place would be invaluable.
over 2 years ago in Existing integrations 1 Backlog

Hide custom apps from users

When a custom app is being developed and tested, I want to hide it from normal users (visible to admins only).
over 2 years ago in Developer Platform 0 Backlog

CSAT: instant rating capability

No description provided
over 3 years ago in CSAT 0 Backlog

Link to standalone front chat window so customers don't need to embed on a website

Ability to trigger chat widget opening with a hyperlink (e.g., <a href> link) to make it easier to give customers direct access to chat.
over 3 years ago in Live Chat 2 Backlog

Allow user to customize what messages are logged to Salesforce

I'd like to curate what emails are logged to salesforce. For example, we don't want to log internal only messages or calendar updates.
over 2 years ago in Existing integrations 1 Backlog