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API/Webhook export of Audit logs

Have the option to be notified/export audit logs. This can be via webhooks and/or a dedicated API endpoint. This is useful for: Monitor changes in workspace configuration on internal dashboards Add logs into SIEM platforms like Sentinel
3 months ago in Admin audit trail / Compliance & security 0 Backlog

Add native task management / to-do's function

Please consider adding a native To-do function based on David Allen's Getting Things Done workflow. The integrations in Front do not allow for prioritizing today, and we resort to going to Asana or ToDoist directly, which is not convenient.
over 2 years ago in Core Product Experience 2 Backlog

Ability to recall an email

Ability to cancel & retrieve an email after sending
over 4 years ago in Message headers / metadata 2 Backlog

Knowledge Base - Check Link Validity

For my knowledge bases (both internal and public), it would be helpful to have native tooling in Front to auto-check that all my links work (do not lead to 404 pages, for example)
4 months ago in Knowledge Base 0 Backlog

More granular conditions to the CSAT rule

This could help increase response rates on surveys by sending them only at times when people are more likely to respond. Ideally, we would like to keep the current Delay and be able to add additional criteria. For example, it would wait 24 hours a...
about 2 years ago in CSAT / Rule conditions 1 Backlog

Merge conversations with mixed types (eg. email and Front forms)

Unfortunately, there isn't currently a way to merge conversations when one is started as a form submission, and the other was started via email. The conversations have different "types" and are not compatible for merge, and we'd like to be able ...
over 2 years ago in Core Product Experience 2 Backlog

Front integration to Microsoft Planner

Hello, I would like to suggest the implementation of integration of Front with Microsoft Planner. I currently use ClickUp as a task management software, but would like to consolidate to a software we already pay for instead of an additional paid 3...
3 months ago in New integration requests 0 Backlog

More granular selection of current and previous period in Analytics

More relative date options for analytics "current month to date" etc. and ability to toggle to include/exclude weekends in analytics. This is especially relevant for "compare to previous period" as this is functionally useless today if selecting a...
about 2 years ago in Investigation features 0 Backlog

Knowledge base article export

Ability to export knowledge base articles
almost 2 years ago in Knowledge Base 2 Already available

Message templates for comments

Be able to create message templates for comments the way you can for emails today.
almost 4 years ago in Comments / @ mentions 5 Backlog