ADD A NEW IDEA

All ideas

Showing 2068

Use default field configuration for Jira projects

Currently, a user can customize the fields they see when creating a Jira ticket via the plugin. This allows them to select the fields that are appropriate for that project and ticket type. However, for large organizations, this requires every sing...
almost 2 years ago in Existing integrations 0 Backlog

Include merged conversations in analytics event export

Sales teams make use of the merge conversations feature. However the analytics full event export includes no information relating to merged conversations. This makes merged conversations impossible to reconcile. Since merging conversations is a su...
12 months ago in Insights 0 Backlog

Audit logs access and export (on conversations)

Currently only Front support can access proper audit logs of what happened in a tenant. Who did what, system changes, and so on. As an enterprise platform we need to be able to see this. Similarly to how I can see it in Entra/Exchange/Purview. Bef...
12 months ago in Admin Experience 0 Backlog

Review prompt for automatically created/old contacts

With popups to review old tags and old rules, Front should also have a function/feature asking to delete/review old/unused contacts.
almost 2 years ago in Contacts Manager 0 Backlog

Enable doc and xls file sharing through Twilio WhatsApp API

Enable sharing word and excel files through a WhatsApp message
12 months ago in Systems 0 Backlog

Delete a single message in the thread

From admin perspective I do not extend permissions to permanently delete emails to end users, since often they ask me to restore thing deleted in error or move to trash by spam filtering. All users have permission to delete/mark as spam, however, ...
almost 2 years ago in Access - what's accessible or visible to whom in P3 / Other (CPX) 0 Backlog

Keyboard shortcut: unsubscribe from mailing list

No description provided
almost 4 years ago in Keyboard shortcuts / Triage - get to inbox 0 1 Backlog

Bulk block teammates

Implementing a feature to block multiple departed teammates simultaneously would streamline our license/teammate management processes.
12 months ago in Admin Experience 0 Backlog

Create multiple links for single dynamic object / context link

Certain customers want to link to multiple systems from a single pattern. This feature would allow a user add more than one link to a context link / dynamic object.
almost 2 years ago in Developer Platform 0 Backlog

Reusable components for templates

Be able to have reusable components (Eg headers and footers) that can be referenced within templates - so it's easy to maintain a constant look and feel and easy to make one change that will be reflected across all templates.
almost 2 years ago in Message templates 1 Backlog