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2
VOTE
Adding "Create Task" or "Create linked Conversation" as an option to workflows.
Example: When a comment is added by sales, body contains "#quote", if the conversation is in accounting, then create task in inbox accounting. When a comment is added "#redston", if conversation is in production, the create link conversation with ...
0
Backlog
2
VOTE
Increase limit for table exports in Analytics
Tables in Analytics report are limited to a certain number of rows, for example the details table in the CSAT report is limited to 500 rows. Although it may make sense to limit the number of rows to load in the app, it would be great if we could d...
0
Backlog
3
VOTE
40
VOTE
24
VOTE
Add "Time of the day is" as Rule Trigger
The existing time criteria all exist as conditions to rules rather than triggers. For an overnight coverage use case it would be extremely helpful to have a time-based trigger be capable of taking action on a conversation. "When the clock strikes ...
3
Backlog
3
VOTE
Provide analytics visibility into how long a ticket is in open statuses
I would like a way to see at a glance all my unresolved or opened tickets and a breakdown how how long these conversations have been opened. Currently there is no visibility how long a ticket is in a status outside until it is resolved
0
Backlog
68
VOTE
43
VOTE
20
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37
VOTE
Scope inbox availability of tags when importing channels
When an Outlook/gmail inbox is setup as a channel to a Front inbox, and the option to create tags based on Outlook folders/Gmail labels is enabled, the tags show up for all inboxes by default. However, for some customers, this is not the desired b...
0
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