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246 VOTE

Include To, CC, BCC fields as part of message template

Add recipient fields to message templates so they can be used repeatedly as well.
almost 5 years ago in Message templates 9 Backlog

Add Holidays to Business Hours

It would be great if we could add National Holiday closures as part of our company business hours.
over 1 year ago in Admin Experience 4 Backlog

Report on conversations that did/didn't have a reply

Some conversations don't need to be answered (newsletters, automations etc.). They are archived/resolved very fast and therefore skew analytics' metrics. Conversation stages offered a "no action needed" status, but are now deprecated. The "archive...
about 1 month ago in Views and filters 1 Backlog
225 VOTE

Forward calendar invites and allow users to accept forwarded invites

No description provided
almost 5 years ago in Attendee management 1 Backlog

Ability to close conversations via the API

We’d like the ability to programmatically close conversations using the Front API. Right now, the API allows updating a conversation’s status to archived, but there’s no way to mark it as closed. This creates a challenge for teams like ours who re...
about 2 months ago in Core API / Core Product Experience 0

(Smart) CSAT score by message template

No description provided
16 days ago in CSAT 0 Backlog
117 VOTE

Keyboard shortcut: jump to top of conversation

A button or shortcut to jump to the very first email of a conversation
117 VOTE

Adding spell checks and grammar suggestions languages other than English

The Front integration of Grammarly does not support other languages. Add integrations with tools like "Language Tool" that support other languages
over 2 years ago in Core Product Experience 2 Backlog
113 VOTE

Forward email as an attachment

Suggestion to be able to forward an email as an attachment in another email
over 2 years ago in Core Product Experience 3 Backlog

Label/outline important threads

This feature would significantly improve the efficiency of navigating through numerous conversations by allowing users to filter and find conversations containing e.g. specific tags. It facilitates a streamlined workflow by reducing search time, p...
5 months ago in Core Product Experience 0