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Clear definition for Chat Section and Internal Comment
I wanted to share a usability concern regarding the layout of the Chat and Internal Comment boxes. Currently, the two fields are very similar in both appearance and placement, which increases the risk of accidentally sending internal comments to t...
0
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3
VOTE
Email Deliverability Analytics and Monitoring
Front needs comprehensive email deliverability monitoring to help teams maintain good sender reputation and ensure customer communications reach their intended recipients. Currently, there's no visibility into whether emails are being delivered, b...
0
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146
VOTE
Support sending and receiving S/MIME encrypted emails
Summary We have the need to be able to send and receive client documents and need encryption on those emails More background from customer We work alot with the government, and other proprietary companies who will always send their emails encrypte...
5
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8
VOTE
17
VOTE
Allow Customer Portal follow up over email
Allow you to move your Customer Portal conversation over to email more easily. Many of people who submit tickets don't want to have to return to the help center to continue their conversation and want to be able to reply directly to a conversation.
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2
VOTE
Allow toggle for Jira comments to be internal or external
The current jira integration rule to add a comment to a jira ticket does this as an external comment so everyone subscribed to the Jira ticket can see. It would be great to edit the built in rule so you can choose if the comment is left as interna...
0
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32
VOTE
Ability to right click on an attachment and "Save as".
We have several staff who work Excel reports received via email and those reports are saved afterwards. It would save our team time if they had the ability to right click on attachments and save them as the document type they need, to the location...
3
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3
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286
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171
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