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Display online status of chat agents in chat widget

Ability to show chat visitors which support agents are currently online and also the average response time like Intercom does. Would also be helpful to display a message "The team will reply in [xx] hours" if no one is online.
about 2 years ago in Live Chat 0 Backlog

Macros: "Move Message to New Conversation" as action

It would be nice if we had a macro option to move a conversation to a new message. Along with this option it would be super handy if we could preset the To address on the new message.
about 1 year ago in Macros 0 Backlog

Send to Slack rule action: customizable content

Customize content of the Slack message when using the Send to Slack rule action.
over 2 years ago in 3rd party / Rule actions 0 Backlog

Support for 2048-bit keys for DKIM configuration

DomainKeys Identified Mail (DKIM) is a cryptographic technology that uses a public key and a private key to verify that the sender of the email is responsible for the corresponding domain. DKIM is a way for valid email senders to prove themselves ...
about 2 years ago in Systems 0 Backlog

Tag creation on mobile

In the phones app, it would be nice to be able to create a new tag while on the road.
about 2 years ago in Mobile 0 Backlog

Drop Down Field on Support Form

Currently the support forms only only allow text boxes. It would be very useful to allow drop-down boxes so that customers could choose from a selection of (assessments in our case) that they need with so we can route the incoming support request ...
7 months ago in Form 1 Backlog

Keyboard shortcut: quote / unquote selected text

Add shortcut for quote selected text
about 2 years ago in Compose - write efficiently with quality / Keyboard shortcuts 0 Backlog

Badge Counter: Allow Selecting Multiple Inboxes

I want the badge on my desktop and mobile app to display total number of open conversations, rather than either shared or personal.
over 1 year ago in Counters 0 Backlog

Time since last activity (reboot timer every time there's a new trigger)

Timers in rules at the moment do not reboot when a new event happens. It makes sense most of the time but it's not ideal for some use cases. For instance, you want to send CSAT surveys 5 days after the last email, any new email should reboot the t...
almost 4 years ago in Rule conditions 0 Backlog

Rule sets to support dropdown custom fields

I think it would be beneficial for rule sets to support dropdown menu custom fields
7 months ago in Custom fields (smart rules) / Smart rules 0 Backlog