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Drag & drop an email as an attachment into a draft

Option to grab an existing e-mail communication and drop it into another one as attachment.
about 3 years ago in Attachments 0 Backlog

Option to stop automated responses from updating conversation timestamps

I am looking to request an option to prevent automated responses (such as templates that are sent by a rule after a period of no response) from updating the conversation timestamp so that we can accurately measure how long it has been since a conv...
about 2 years ago in Insights / P3 display 0 Backlog

Send notification when conversations is reported as phishing or spam

Allow admins to configure an address that phishing emails should be sent to
over 4 years ago in Admin Experience / Channel management / Security 1 Backlog

Knowledge Base - Quickly find "My Drafts"

I often start editing KB articles, and need to step away and return the the article later. Some of our articles are deeply nested in Categories/Sections, and the article I was editing can be hard to find. It would be super helpful to add a "My Dra...
4 months ago in Knowledge Base 0 Backlog

[activation] Retroactive AI Tagging

Apply sentiment tags retroactively to previous conversations once properly trained.
11 months ago in AI / AI tagging 0 Backlog

Sync calendar events past the next 12 months

Expands the range for syncing calendar to Front past 1 year
over 2 years ago in Calendar View / Managing/Updating Events 0 Backlog

Sharepoint integration

More context here: https://community.front.com/front-certified-administrators-52/sharepoint-integration-733?tid=733&postid=1745#post1745
over 2 years ago in Existing integrations 1 Backlog

Toggled or custom shortcuts

CTRL + ENTER to send trips me up all the time, and I have to fumble to hit undo before the half baked email gets sent. I would like the ability to turn off this lone shortcut, or set a custom one that's much harder to trigger by mistake.
about 2 years ago in Compose - write efficiently with quality / Keyboard shortcuts 3 Backlog

A preference to default to time stamp

No description provided
almost 2 years ago in Triage - get to inbox 0 5 Backlog

Auto-reply including conversation history

No description provided
over 4 years ago in Auto-reply 0 Backlog