ADD A NEW IDEA

All ideas

Showing 2084

Ability to delete a knowledge base

Today, users can delete all the content in a KB and rename it or they can unpublish a KB but there is no way to delete it entirely
almost 2 years ago in Knowledge Base 3 Already available

Automation that clears cache

It would be useful to prevent delays in Front and opening attachments. If we can set up a scheduled time every day to automatically clear cache and refresh instead of doing it manually and per user.
5 months ago in Client Platform 0 Backlog

Tag-triggered transitions for conversation stages

No description provided
over 1 year ago in  1 Will not do

Show calendar invites in Sent folder

View calendar invites that I have created in my Sent folder
over 2 years ago in Calendar - other 0 Backlog

Confirmation Sync - Front with Github

When the user presses 'Sync Front with Github', nothing happens, leading them to think that nothing is syncing. The app works as expected but there's not an obvious confirmation that the sync has occurred when they click it. We need a confirmation...
7 months ago in Developer Platform / Existing integrations 0 Backlog

Ability to create rules with the API

No description provided
over 2 years ago in Core API 1 Backlog

Linked conversation - New linked request (between 2 inboxes)

Use case: Department A receives a new request (cnv_1) Department A needs to keep cnv_1 in their inbox But department A needs to create a linked conversation to be sent to department B inbox (cnv_2) cnv_2 needs to be linked to cnv_1 cnv_2 needs to ...
over 1 year ago in Linked conversations 1 Backlog

[accuracy] Improve suggested reply accuracy (inquiry detection, customer context aware ...)

No description provided
12 months ago in AI / AI suggested replies (auto draft) 0 Backlog

A centralized team calendar for a shared inbox

No description provided
about 3 years ago in Cal Collaboration 0 Backlog

Merge conversation rule trigger

No description provided
about 4 years ago in Rule trigger 0 Backlog