ADD A NEW IDEA

All ideas

Showing 2078 of 2078

Format paintbrush - Ability to copy paste formatting

No description provided
over 4 years ago in Composer 5 Backlog

Unread counters for shared inboxes

No description provided
over 2 years ago in Core Product Experience 0 Backlog

Print or PDF entire conversation including comments

Teams that deal with sensitive content that may be subject to audit are looking for a way to take a snapshot of all content (emails/comments) on a conversation so they can store it elsewhere.
over 2 years ago in Printing 0 Backlog

Make sure that CSAT reviewers are identified

It should be possible to know who left a CSAT comment: To correctly attribute to a contact To avoid self ratings from agents
over 1 year ago in CSAT 0 Backlog

API/Webhook export of Audit logs

Have the option to be notified/export audit logs. This can be via webhooks and/or a dedicated API endpoint. This is useful for: Monitor changes in workspace configuration on internal dashboards Add logs into SIEM platforms like Sentinel
4 months ago in Admin audit trail / Compliance & security 0 Backlog

Delete/trash conversation keyboard shortcut

Allow the keyboard shortcut for deleting or trashing a conversation to be customized, instead of just the "Delete" key on the full keyboard.
7 months ago in Core Product Experience 0 Backlog

Rename Forward to "Forward with subscribers" and Resend to "Resend with subscribers"

Hello! I think it would be a great idea if the highlighted "Forward" were renamed to "Forward with subscribers" and "Resend" to "Resend with subscribers." In situations when folks are trying to forward a message to others (and not reveal that acti...
over 2 years ago in Core Product Experience 2 Backlog

Manage Teammates Sidebar as an admin

As a Front Admin, I want to be able manage my teammates' sidebar.
over 1 year ago in Admin Experience 1 Backlog

Ability to use teammate groups or contact lists when inviting participants to a calendar event

No description provided
over 4 years ago in Attendee management / Create New Event 3 Backlog

Allow embedded URLs for external chart integration

Hi, it would be extremely helpful if Front could generate embedded codes or URLs for charts and analytics you provide users with. In our particular case, our goal is to integrate them into an external platform we use for data management, where we’...
about 1 month ago in Analytics Functionality 0 Backlog