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Improve Search performancefor developer apps

Company settings > Developer > Apps > Search bar Currently, one needs to search the exact match of an app name to find it. It also takes multiple seconds to show the apps you're searching.

Support Account and Contact changes in Audit Logs

In audit logs, I need to be able to see additional info such as who linked a contact to an account, which contact was updated, which account custom field was updated
6 months ago in Admin Experience 1 Backlog

Advanced Customisable Branding in Portal

Allow for customers change font, more colours of all elements and rearrange layout.
7 months ago in Customer Portal 1 Backlog

Message templates for comments

Be able to create message templates for comments the way you can for emails today.
about 4 years ago in Comments / @ mentions 6 Backlog

More granular Knowledge displays

Allow admins to configure audiences on individual articles based on user segments. Not just based on knowledge base but instead, based on the actual article or category itself. Ensure that AI autopilot or copilot replies reference the correct know...
about 2 months ago in AI / AI Assist / AI knowledge / Knowledge Base 0 Backlog

[KB access control] Internal knowledge base access for non-Front employees

Not all employees have a full Front license. Allow these employees a way to access internal Front knowledge base, perhaps with an add-on license just for KB since they don't need nay other Front access.
about 2 years ago in Knowledge Base 0 Backlog

Microsoft To Do Integration

Integration with Microsoft To Do similar to the existing Asana or Todoist integrations.
almost 3 years ago in New integration requests 0 Backlog

[Import] Knowledge Base Importer for Confluence

A native importer for Confluence so that admins can directly import content from Confluence as opposed to using the CSV import or the API.
almost 2 years ago in Knowledge Base 0 Backlog

Ability to "mark conversations as distinct" so that option to merge disappears?

It would be great to have a way to "mark conversations as distinct" or "keep separate" so that the option to merge disappears at the bottom of the conversation (if it's appearing to being with). We've noticed use cases where we need to keep conver...
over 2 years ago in Merge / privacy leaks / threading 0 Backlog

Resolution metrics on non-ticketing inboxes

Would be based on the open-archived status, and replace the old "archived" metrics
2 months ago in Existing metrics 0 Backlog