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TextExpander integration

https://textexpander.com/
over 2 years ago in New integration requests 0 Backlog

Bandwidth integration

https://www.bandwidth.com/
over 2 years ago in New integration requests 0 Backlog

2nd Variable Fallback in Message Templates

In message templates, when using a dynamic variable I can create a fallback variable or text. I would like to have two fallback options, one being another variable, and a second fallback being text.
over 2 years ago in Message templates 0 Backlog

Improve the analytics available to agents ("Me" workspace)

No description provided
10 months ago in Insights 0 Backlog

Microsoft InTune integration

No description provided
about 4 years ago in Client Platform 0 Backlog

Return search suggestion matching exactly query when quotation "" are used

Typing "fee" in the search bar should return only or at least at the top, suggestions for "fee" and not more like "feedback". Should be the case for tags at least.
over 1 year ago in Suggestions 0 Backlog

Ability to recover deleted KB Articles

Customers can spend a lot of time putting together KB articles. Deletions can always happen by accident and right now we do not offer a method for easy recovery. It would be nice if customers had a grace period where they could reverse any deletio...
over 1 year ago in Knowledge Base 0 Backlog

Labels for phone numbers and field to enter extension

Need ability to label phone numbers. Ex. "main", "direct"... Also need ability to enter in phone extensions.
over 2 years ago in Contacts 0 Backlog

Totango integration

No description provided
over 3 years ago in New integration requests 0 Backlog

Delete internal comments via Core API

Internal comments can be added, but currently cannot be deleted via the Core API.
10 months ago in Core API 0 Backlog