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[activation] Retroactive AI Tagging

Apply sentiment tags retroactively to previous conversations once properly trained.
11 months ago in AI / AI tagging 0 Backlog

A preference to default to time stamp

No description provided
almost 2 years ago in Triage - get to inbox 0 5 Backlog

Restrict access to Contact Manager

Limit who can add, edit and delete contacts and accounts. This could also include limitations on freely browsing through contact data in the contact manager, although, we cannot restrict the ability to view contact data entirely.
over 4 years ago in Permissions 0 Backlog

Full two-way Twilio SMS sync

As mentioned in the How to set up a Twilio SMS inbox in Front help center article, outbound Twilio SMS messages send from a source other than Front (like a third-party integration, or the Twilio API) will only sync to Front after an inbound reply ...
over 1 year ago in Existing integrations / Twilio 0 Backlog

Shared scheduling link for multiple people

Ability to have scheduling links for 2 or more people so that all teammates can offer their availability and a guest can schedule with any of them.
over 4 years ago in Cal Collaboration / Scheduling Links 0 Backlog

Integrate Front Knowledge Base with Slack

Would love to be able to access the knowledge base articles from Slack. Many knowledge base technologies allow for this and it would make the already existing integration between Front and Slack that much more valuable
almost 2 years ago in Knowledge Base 0 Backlog

Notify action to rule templates

Adding a "notify" action to rule templates in the new rule library
almost 2 years ago in Notify 0 Already available

Manage plugins for teammates

Admins can manage which plugins will appear for users on their right hand side panel.
over 2 years ago in Admin Experience 2 Backlog

Knowledge Base - Quickly find "My Drafts"

I often start editing KB articles, and need to step away and return the the article later. Some of our articles are deeply nested in Categories/Sections, and the article I was editing can be hard to find. It would be super helpful to add a "My Dra...
4 months ago in Knowledge Base 0 Backlog

Loops in rules to process multiple items in a list

Ability to set a looping logic for rules to process multiple items in a list. E.g. split an array to send an app request for each item in the array.
8 months ago in Workflows 0 Backlog