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Move Message to new Conversation via API

Support the ability to move a Message or Messages to a new conversation via the API. Suggested implementation to could be: // This example moves messages msg_10 and msg_11 out of conversation cnv_3 to their own new conversation. PATCH /conversatio...
about 2 years ago in Core API 0 Backlog

Apple Watch app

No description provided
about 3 years ago in Client Platform 0 Backlog

Automatice dynamic object extraction

I would love to know if/when NLP and LLMs will be available for dynamic object extraction. Currently the feature is pretty limited by the user providing an exact match, which isn’t great for a white glove customer experience.
about 2 years ago in AI / AI data extraction / Dynamic objects 0 Backlog

Keyboard shortcut: unsubscribe from mailing list

No description provided
about 4 years ago in Keyboard shortcuts / Triage - get to inbox 0 1 Backlog

View the exact point the specificed time frame was breached in Analytics

As a Team Admin, I want to be able to view the exact point that the conversation surpassed the 2hour response time. for me to find this information, I need to scroll through the whole conversation and find this time or breach. I would ideally be a...
about 2 years ago in Investigation features 0 Backlog

View activity of teammates during busiest period on Team Performance heatmap

As a Team Manager, I want to be able to view the workload of my team at the busiest periods. When I tap on the heat map - Active teammates it shows me the number of active teammates. When I tap on this number, it should show me below the activity ...
about 2 years ago in Investigation features 0 Backlog

Measure number of mentions

See how many times one teammate is asking another teammate for help
about 2 years ago in New metrics 0 Backlog

ShareFile Plug-in

It would be useful to have a native ShareFile plug-in to make it easy to securely share and request files with clients directly from Front without having to navigate away to another application window. As a financial services and benefit administr...
about 2 years ago in Developer Platform / New integration requests 0 Backlog

[action] AI answer for KB to support multiple KBs

Situation Description: Currently, users can only search for answers in a single knowledge base (KB) at a time. This limitation requires users to know which specific KB contains the relevant information, and if they don’t, they must manually search...
about 1 year ago in AI / AI answer for KB (Ask your KB) 0 Backlog

Samsara messaging

Samsara has API endpoints that allow for sending/receiving messages to/from drivers is great. We could expose this as a channel in Front!
about 2 years ago in New integration requests 0 Backlog