Add a chat widget landing page when visitor opens widget that offers different resources such as ability to start a chat conversation, view previous chat conversations, view Help Center articles, submit a CSAT rating, and more.
Improved API support for bulk or batch imports/updates of resources
As an API user, the ability to create batches of resources, specifically Tags and Contacts, would be very helpful. I regularly hit my API rate limit when trying to migrate large groups of Contacts into Front
Use Vonage like Twilio to connect into WhatsApp. I'm not sure if this would be worth exploring as we look at expansion in Europe. Client in Germany brought this up.
When sending a calendar invite, if we have distribution lists for different departments, it would be nice to include them there, as its time consuming adding one by one.
Our company is currently using Front as the main office software. We hope to manage every email received and sent during the work process by adding different tags to the email. However, I found that the tag provided by Front can only be used priva...