All ideas

If only a part of the company uses Front, the inbounds from "external" employees (technical, legal ...) will be considered no differently from the end customers' ones. As a result, all reply based metrics (and probably workflows) are off. We might...

Add a workspace parameter in the API endpoint

Support WhatsApp group chat. Note: This is not currently supported natively in the WhatsApp API.

Need ability to set rules with specific start and end dates/times Current system only allows daily time windows, not extended periods Examples: PTO rule: Activate from 6/26 at 5:30 PM to 7/03 at 6 PM Team member's PTO: Activate from 7/1 a...

Add a connector to snowflake

We would like a way to build a report in Front that shows emails taken "out of order" from a team inbox. So for example if I have a best practice for the team set up that they need to always work from the oldest email, I want to see the number of ...

Right now we return a contact's handle in an export, but not the type of handle. This makes it difficult for a user to identify how to fetch that contact by their handle from the API. For example, if the handle was listed as "1234567890" - is this...

For instance, Russian characters are not supported