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[context] Ai tagging based on entity (date, duration, product name, amount...)

Situation & Request Wish to tag based on spec values such as dates, amounts, and durations. Currently, the AI Tagging tool is not equipped to detect and apply tags based on these structured data types. Potential Solution Invest in entity detec...
11 months ago in AI / AI tagging 0 Backlog

Nesting / Grouping Views

As a user with lots of views, I would like to be able to nest/group views together and collapse groupings, so that my views are more manageable and easier to navigate.
about 2 years ago in Core Product Experience 0 Backlog

Manipulating text lists in Dynamic Variables

I have a use case where I match text patterns in a message body (like ORDER-{digits}) and want to convert all matches to markdown links ( `[ORDER-123](https://example.com/orders/ORDER-123)` ) Right now this is not supported - as there's no way to ...
4 months ago in Advanced rule conditions and actions / Smart rules / Workflows 0 Backlog

Oracle Netsuite integration

PlascoID has requested an Oracle Netsuite integration, because this is where they document all their support ticket. For each conversation, they manually create a ticket in Oracle Netsuite, copy-pasting the content of emails and associating a stat...
about 2 years ago in New integration requests 0 Backlog

AI Reporting Insights: Copilot for Front Conversations

Front could build a copilot or in-app reporting powered by AI that ingests and analyzes Front conversations/Support tickets/sales transcripts to produce useful and actionable Support/Product insights. The AI can report the most common feature requ...
over 1 year ago in AI / Insights 0 Backlog

Make it easier to create drafts for chatbots

It's hard to create drafts of chatbots / test chatbots now because every chatbot is tied to a channel. What I'd like to accomplish is to create a draft chatbot and make changes to it without having to have it connected to a specific channel. Curre...
almost 2 years ago in Chatbots 0 Backlog

Keyboard shortcut: block sender

No description provided
about 2 years ago in Core Product Experience 2 Backlog

Ability to create custom fields via the API

No description provided
over 2 years ago in Developer Platform 0 Backlog

Ignore merge suggestion

Ignore the 'merge' suggestion when it's not appropriate to combine emails. Not being able to ignore causes accidental email merges which causes bigger issues with the threads.
4 months ago in Core Product Experience 0 Backlog

Restrict Custom Apps to Specific Workspaces

We have created several custom apps tailored to specific teams within our organization. However, we are currently unable to limit these apps to specific workspaces, so they are applied companywide. This has led to some confusion and frustration am...
4 months ago in Admin Experience / Developer Platform 0 Backlog