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[activation] Accelerate the training of AI tagging

The training of AI tagging takes too much time because it doesn't have enough sample messages to review.
about 1 year ago in AI / AI tagging 0 Backlog

Include all Slack message content for bot messages

Bots often add "attachments" or "blocks" with additional message content. These are not included in the message text since their intended use seems to be for "lower priority content", according to the Slack docs.
almost 2 years ago in Other channels 0 Backlog

Outbound communication metrics

Open and Reply rates etc.
10 months ago in Insights 1 Will not do

Stop inputted data from clearing when switching between tabs on desktop

Problem description: When using the feature to create a message template, add a contact and potentially other features, if you need to change tab e.g. go to your emails tab (or other tab), in Front to get some information from an email to paste in...
3 months ago in Client Platform 0

Merge conversation using API

No description provided
about 2 years ago in Core API 0 Backlog

Finer filters on conversations that data retention policy applies to

Currently, the data retention policy feature applies to all conversations when activated. How could we add the flexibility to exclude certain conversations from being automatically moved to trash. Some potential approaches Ability to whitelist cer...
over 4 years ago in Data retention 0 Backlog

Add average reply time and first reply time to Time goals analytics report

Hello, Time goals analytics report is only displaying the score against reply time and first reply time goal. I would like to have displayed for each the average reply time and first reply time included in the time goals analytics report for each ...
3 months ago in Existing metrics 3 Backlog

Tracking conversations assigned by someone

The same idea of tracking assignees but instead being able to see who assigned conversations
10 months ago in Insights 1 Backlog

Redact certain PPI in chat/email

Looking for the ability to reduce to last 4 digits or hide credit card numbers if a client sends one in chat or email.
over 1 year ago in Other (CPX) 0 Backlog

Only notify me when a new chat conversation begins, not for each message

Currently I am notified every time a chat message comes in, which means I get a ton of notifications all the time. I'd prefer to only be notified when a new chat conversation comes in (once I know there's a new chat conversation, I tend to stay on...
almost 2 years ago in Live Chat 0 Backlog