All ideas

Allow for customers change font, more colours of all elements and rearrange layout.

Not all employees have a full Front license. Allow these employees a way to access internal Front knowledge base, perhaps with an add-on license just for KB since they don't need nay other Front access.

Integration with Microsoft To Do similar to the existing Asana or Todoist integrations.

A native importer for Confluence so that admins can directly import content from Confluence as opposed to using the CSV import or the API.

each Team member can view their own metrics each team member can view & comment on their own Smart QA and see all feedback.

Company settings > Developer > Apps > Search bar Currently, one needs to search the exact match of an app name to find it. It also takes multiple seconds to show the apps you're searching.

Allow admins to configure audiences on individual articles based on user segments. Not just based on knowledge base but instead, based on the actual article or category itself. Ensure that AI autopilot or copilot replies reference the correct know...

It would be great to have a way to "mark conversations as distinct" or "keep separate" so that the option to merge disappears at the bottom of the conversation (if it's appearing to being with). We've noticed use cases where we need to keep conver...

Would be based on the open-archived status, and replace the old "archived" metrics

Currently the inbox filter looks at the inbox at activity time This is expected behaviour but can lead to issues with some metrics such as "new conversations". In this particular case, if the conversation did not start in the filtered inbox, it is...