ADD A NEW IDEA

All ideas

Showing 2088

Full offline mode

Ability to use the Front app while being offline - all major functionality
over 4 years ago in Desktop 10 Backlog

Get the time left before SLA Warning or breach displayed based on business hours

Hi, I would like to have the time left before warning or breach displayed based on business hours of our teammates. For example, if a message was received 5.04 pm CET - Our business hours 9.00 AM to 5.00 PM CET. Time left is already displayed whil...
27 days ago in Core Product Experience / SLA 0 Backlog

Ability to recall an email

Ability to cancel & retrieve an email after sending
over 4 years ago in Message headers / metadata 2 Backlog

Ability to create tasks via API and Rules

The new tasking system is not easy to use - it takes multiple clicks to make a task. Allow auto creation via API or Front rules
3 months ago in Core API / Workflows 0 Backlog

Increase the limit of custom fields

Custom fields are currently limited to just 50. We would like to increase this to store additional customer data to trigger workflows and surface relevant context to our team
about 2 years ago in Contacts / Custom fields / Developer Platform 0 Backlog

Threading mode that adheres strictly to Gmail's logic

Currently, choosing Gmail threading will thread messages according to Gmail's logic in addition to regular threading
about 2 years ago in Threading 1 Backlog

iMessage / Apple Business Chat Channel integration

Ability to integrate iMessage Business Chat as a channel in Front.
over 4 years ago in New integration requests 2 Backlog

Non-contiguous Copy + Paste

Currently in Outlook, I have the ability to highlight non-contiguous text, copy those items, and paste into an outside application.
over 2 years ago in Composer 0 Backlog

[KB access control] Internal knowledge base access for non-Front employees

Not all employees have a full Front license. Allow these employees a way to access internal Front knowledge base, perhaps with an add-on license just for KB since they don't need nay other Front access.
almost 2 years ago in Knowledge Base 0 Backlog

Microsoft To Do Integration

Integration with Microsoft To Do similar to the existing Asana or Todoist integrations.
over 2 years ago in New integration requests 0 Backlog