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Private comments / notes to self on conversations

Also: notes without a conversation
over 2 years ago in Comments / @ mentions 1 Backlog

Rule action to 'close conversation'

Hello, I was testing the 'close conversation' functionality and it can be usefull although we would like to check if we can automate this. The idea is to close a conversation after we have send the CSAT email to the user.
4 months ago in Core Product Experience / Rule actions 0 Backlog

Allow macros to be used as a mass action

When selecting multiple conversations in the inbox, allow the use of macro for all.
about 2 months ago in Macros 0 Backlog

Ability to add / install custom fonts

Please add the ability to add / install custom fonts in order to support corporate branding, specific design/format needs, and more.
over 2 years ago in Core Product Experience 6 Backlog

Customize vertical switcher in Settings

Have the option to customize the vertical switcher. Some ideas are: show/hide workspaces in the vertical switcher and customize order in which they appear on the sidebar
5 months ago in Settings (User Mgmt & Compliance) / Workspaces 0 Backlog

More granular selection of current and previous period in Analytics

More relative date options for analytics "current month to date" etc. and ability to toggle to include/exclude weekends in analytics. This is especially relevant for "compare to previous period" as this is functionally useless today if selecting a...
over 2 years ago in Investigation features 0 Backlog

Sort conversations list by sender

Ability to sort the conversations list by sender or "from" address. This is something that is able to be done today in Outlook, and can be key to certain users' workflows.
over 2 years ago in P2 display - conversation list 2 Backlog

Option to have view number counter display all conversations (instead of just open conversations)

It would be amazing if there were a way to (when we're setting up a new Public Tag/Custom View/View) to have the number counter show all conversations with that tag, not just open ones. We are starting to heavily use public tags/custom views a way...
over 2 years ago in Counters 2 Backlog

"Vacation responder" for internal @mentions in comments

When I'm out of office for an extended time I set a vacation responder for emails. It would be helpful to enable the same thing for cases where a teammate @mentions me in an internal comment. Having a "comment vacation responser" could allow the s...
over 2 years ago in Core Product Experience 1 Backlog

Notify me when and why my Front webhood gets disabled

Our webhook has been disabled twice now and we have no idea why. We've had two engineers go thru all our webhook logic to make sure we're returning the correct response. This goes down and we often don't notice for a few days, and our data gets ou...
9 months ago in Developer Platform 0 Backlog