ADD A NEW IDEA

All ideas

Showing 2075

Frontline users can see rule logic with view-only access

This will help with transparency as to how/why messages are getting assigned to them or not. This could be managed with a view-only permission for custom roles.
over 2 years ago in Permissions / Rule management 1 Backlog

Edit conversation subject activity logs

Today, users can edit conversation subjects. However, the action is not logged in the activity thread. Admins need to track every action. Editing the subject of the conversation cannot be tracked (unlike most of the other actions)
almost 2 years ago in Collaborate - work together seamlessly / P3 display 0 Backlog

Support downloading all conversation attachments

Add download all to conversation attachments. Today action is only available for message attachments
almost 2 years ago in Attachments / P3 display 0 Backlog

Click to call numbers on mobile

The ability to click a phone number in the mobile app, Android or IOS, that opens the phone app to dial the number.
over 4 years ago in Mobile 1 Backlog

Signature for SMS messages

No description provided
over 4 years ago in Composer 2 Backlog

Sync contacts back to Salesforce or Hubspot

To make sure all contacts get created in the synced CRM automatically rather than having to remember to do it manually. One way to do this would be through some sort of rule action
almost 2 years ago in Existing integrations 0 Backlog

Segment.io integration

https://frontjira.atlassian.net/browse/PB-1183
over 4 years ago in New integration requests 0 Backlog

Integration with Jira Data Center

have email notifications in Front produced by Atlassian to connect to the objects in Jira/ServiceDesk to do updates like: add comments to the task (internal, public) update assignee update watchers Be able to link an existing conversation in Front...
over 2 years ago in New integration requests 0 Backlog

Company admin can reset password on behalf of a teammate

For instances where a teammate can't access a Front password recovery email from Outlook/Gmail directly, allow admins to reset the password on their behalf, and then share the password with the teammate. This allows them to gain access back to Fro...
over 4 years ago in Admins can control more teammate settings / Login and SSO settings 0 Backlog

Ability to start composing a new email in the main app view rather than a popup

No description provided
over 2 years ago in Composer 0 Backlog