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Bulk upload Shifts

Mass changes for large teams in shifts are difficult to adjust in the product. Uploading via CSV would reduce the time needed to take these actions.
about 1 year ago in Admin Experience / Workforce management 0 Backlog

Manipulating text lists in Dynamic Variables

I have a use case where I match text patterns in a message body (like ORDER-{digits}) and want to convert all matches to markdown links ( `[ORDER-123](https://example.com/orders/ORDER-123)` ) Right now this is not supported - as there's no way to ...
5 months ago in Advanced rule conditions and actions / Smart rules / Workflows 0 Backlog

Tags API: add ability to see and set 'Archived' property

1) The GET /tags list should include a flag to indicate whether a tag has been archived 2) There should be a way to archive a Tag via API
over 2 years ago in Core API 1 Backlog

Allow Multiple Accounts to Exist with the Same Domain

In a situation where I have 7 subsidiaries of Front.com with unique contact lists it would be awesome to be able to identify that a person is associated with a particular location for attribution purposes
over 1 year ago in Contacts 0 Backlog

Assigned Time to First Reply Time Average Metric

We would like to get a metric that captures the average time from when the conversation was assigned to a team member to the time of their first reply. Assigned Time to First Reply Time average. Some of our customers respond late at night outside ...
over 1 year ago in New metrics 0 Backlog

Adding distribution list to calendar invites

When sending a calendar invite, if we have distribution lists for different departments, it would be nice to include them there, as its time consuming adding one by one.
about 2 years ago in Calendar View 0 Backlog

Ignore merge suggestion

Ignore the 'merge' suggestion when it's not appropriate to combine emails. Not being able to ignore causes accidental email merges which causes bigger issues with the threads.
5 months ago in Core Product Experience 0 Backlog

Restrict Custom Apps to Specific Workspaces

We have created several custom apps tailored to specific teams within our organization. However, we are currently unable to limit these apps to specific workspaces, so they are applied companywide. This has led to some confusion and frustration am...
5 months ago in Admin Experience / Developer Platform 0 Backlog

Custom Role and Permissions at the Company Level

The ability to give custom admin access without giving full company permissions.
over 1 year ago in Admin Experience 1 Backlog

Pin message to top of a conversation

No description provided
about 2 years ago in Collaborate - work together seamlessly / Core Product Experience 1 Backlog