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Allow teammate to reply only when assigned

Request for the ability to restrict a user's ability to reply to conversations they are assigned to. This could be implemented as part of Teammate Permissions.
over 1 year ago in Admin Experience 0 Backlog

Allow scheduling link times at 15 min increments rather than default 30

No description provided
over 2 years ago in Scheduling Links 1 Already available

Language support: Thai

No description provided
over 1 year ago in Native features 0 Backlog

"send later and snooze" option when replying to an email

No description provided
over 2 years ago in Triage - get to inbox 0 1 Backlog

Continue chat conversation across different channels for end user

Sometimes although a conversation may start on live chat, we may want to continue it on another channel like email, SMS, or WhatsApp. Currently there's no easy way to transition a chat conversation to another channel type.
over 2 years ago in Live Chat 0 Backlog

Read Emails Aloud - Play Emails

Our team used to use the "Play Emails" feature in Outlook where Outlook would read the text of an email aloud over audio to the user. This would help them with making sure sentences flowed and they didn't miss any major talking points. It was also...
over 1 year ago in Native features 0 Backlog

Add resolved by AI column to the AI Answers analytics export

Another feedback regarding the "Export AI Answers history" : could you add a column "is_solved_by_ai", at least in the All conversations option, to see the rate of success ?
over 1 year ago in Exports and API 0 Backlog

Ability to bulk update account properties

No description provided
about 4 years ago in Accounts Manager 0 Backlog

Better search/filter/organization for Knowledge Base redirects

Would be helpful to be able to search redirects by the original or new destination slug to better understand what redirects exist. Better organization and filtering for different views. List KB redirects in order of most recently updated.
over 1 year ago in Knowledge Base 0 Backlog

Share more data in analytics scheduled reports (including visuals)

Scheduled report contains only a "hint" on what is on the full view Wnen sent to external parties that do not have access to Front, they can't access all the rest \(in particular the graphs missing metrics\.\.\)
over 2 years ago in Scheduled Reports 0 Backlog