All ideas

Disable the giant popups about new features and events in Front

Our tickets / emails are proof of completion - delivery, and as such we need to be able to have proof that the ticket/email was "closed/solved/resolved" through end customer or agent aknowledgement

For objects like tasks, opportunities, and cases - prioritize loading ones associated to the contact before the broader account

Currently only conversations can be pulled, and then messages to that specific conversation id. All messages can be pulled via analytics endpoint, but this is restrictive in nature. Instead it would be great to query the endpoint directly for all ...

A customer has requested the ability to display full conversation threads in a third-party tool. Their tool stores information about their products, orders, shipments, etc. and supports iframes, so ideally, we would provide a link to the conversat...

For larger enterprises this type of process can turn into a really heavy exercise if there are hundreds or thousands of channels

When you export a ruleset table as a CSV, instead of the inbox ID and tag ID being in the CSV file, show inbox name and tag name.

When using Intercom directly through their site, as an admin handling customer messages you will see a typing indicator when the customer is typing. This is helpful to see if the customer is typing more, so if you should wait for them to finish be...