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Ability to log historical messages into Hubspot

We would like to synchronise all the historical messages from Front to Hubspot, rather than just new ones as they arrive.
over 2 years ago in Existing integrations 0 Backlog

Track Internal Actions in Analytics

Basically breaking down the touched conversations into the individual metrics: number of comments that a teammate has commented in the team performance report how many emails they have assigned to other teammates how many tags they have added, etc -
about 1 year ago in Insights 0 Backlog

Knowledge Base Analytics

Must be able to review and improve content and see how cards are being used.
almost 2 years ago in Knowledge Base 0 Already available

Smart QA score in a dynamic variable

Enable workflows based on the result of a smart QA evaluation
3 months ago in AI / Insights / Workflows 0 Backlog

Ability to merge & reuse chatbot paths within a chatbot flow

Currently there's no way to merge different paths within a chatbot flow, or to reuse content a chatbot path in multiple places within a chatbot flow. This results in chatbot flows that have multiple identical paths, which makes it difficult to mak...
about 2 years ago in Chatbots 0 Backlog

Customize Analytics report layout

Ability to resize, move, duplicate, or rearrange objects (graphs, tables, etc) in Analytics report.
over 2 years ago in Analytics Widgets / Insights 2 Backlog

Hide the default ticket statuses

We're not using the "Waiting" status, that is too generic for us. We have created custom statuses like "Waiting for Customer answer" or "Waiting for logistics answer", that work well. But we are "stuck" with the standard "Waiting" status that we d...
5 months ago in Core Product Experience 3 Already available

WhatsApp Group Chat

Support WhatsApp group chat. Note: This is not currently supported natively in the WhatsApp API.
almost 2 years ago in Existing integrations 1 Backlog

"Waiting" & "Resolved" Tabs in Personal Section

No description provided
11 months ago in Core Product Experience 0 Backlog

Ability to use chatbots across multiple live chat channels (e.g., SMS & WhatsApp)

Currently chatbots are only available for Front Chat. We would like to use chatbots across other channels like SMS and WhatsApp as well.
about 2 years ago in Chatbots 1 Backlog