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Full offline mode

Ability to use the Front app while being offline - all major functionality
about 4 years ago in Desktop 10 Backlog

[scale] AI tagging for individual inboxes

No description provided
about 1 year ago in AI / AI tagging 0 Backlog

iMessage / Apple Business Chat Channel integration

Ability to integrate iMessage Business Chat as a channel in Front.
over 4 years ago in New integration requests 2 Backlog

Ability to recall an email

Ability to cancel & retrieve an email after sending
over 4 years ago in Message headers / metadata 2 Backlog

Microsoft To Do Integration

Integration with Microsoft To Do similar to the existing Asana or Todoist integrations.
over 2 years ago in New integration requests 0 Backlog

Ability to "mark conversations as distinct" so that option to merge disappears?

It would be great to have a way to "mark conversations as distinct" or "keep separate" so that the option to merge disappears at the bottom of the conversation (if it's appearing to being with). We've noticed use cases where we need to keep conver...
over 2 years ago in Merge / privacy leaks / threading 0 Backlog

SLA based on Topics: adds Topics in Rule Conditions

No description provided
27 days ago in AI Topics / Rule conditions / SLA 0 Backlog

Customize form channel like a customer portal form

Give the ability to customize the HTML of a form channel more easily with the UI of a customer portal form. This allows you to have a customer portal embedded into your own website that funnels into Front.
4 months ago in Customer Portal 0 Backlog

[omnichannel] AI Message Translate for Chat, Portal, WhatsApp, SMS, Slack, and Custom Channels

Allow for usage of AI Translate functionality (message is received, language is auto-detected and user is able to translate message into language of their choice) in channels beyond email. Specifically, Chat, Portal, WhatsApp, SMS, Slack, and Cust...
5 months ago in AI / AI language 0 Backlog

The ability to pin an email at the top of an inbox

The ability to pin an email at the top of an inbox, similar to how you can "pin" an @mention comment. We have an employee working around this and snoozing an important email for a couple of minutes, so it appears at the top of his inbox. This can ...
over 2 years ago in Core Product Experience 5 Backlog