All ideas

Currently, users can't create or log Salesforce Event records (like meetings or calls) from Front. This forces them to leave Front and manually enter this information in Salesforce, which is inefficient and leads to incomplete activity tracking on...

An "Attachment" field added to the Create Draft Reply action in Zapier. Currently, users can attach files when using the Send Message action, but this functionality is missing from the Create Draft Reply action. An example use case for this is: &g...

When a calendar invite is acknowledged (Yes, Maybe, No), automate archiving of email (or create a prompt for that action)

Collecting attachment as answers to specific fields while triggering a macro, for easy handoff/escalation to another team Use TIC to upload an attachment Use macro action(s) to use the attachment

Alongside Response, handle time etc. This gives a full view of agent performance in one place

The ability to save searches so you don't have to type them out each time.

Today, an admin can create a signature and make it available on all individual channels. Could we allow admins to share a signature with a teammate Group? This would make it easier to tailor the signature content to attributes of the teammate, suc...