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Prevent messages from sending based on customer list (SMS channel)

SMS channels require strict compliance rules, including preventing any messages sent to customers if they've opted out. We are able to put customers on a 'do not contact' customer list but we aren't able to ensure that messages are not sent to the...
about 2 years ago in Twilio 0 Backlog

Create an appointment from an email

Be able to create an appointment from an email and info from the email is automatically populated in the email. It could also add the person who sent the email as a guest or guest suggestion.
about 2 years ago in Cal/scheduling efficiency 0 Backlog

CSAT: external CSAT integration

Integrate an external CSAT Could be done through an API allowing to fill in our CSAT surveys
about 3 years ago in CSAT 0 Backlog

Ability to remove shared drafts from my view

No description provided
about 3 years ago in Shared drafts 1 Backlog

Add "View in Front" button to header or hyperlink subject line

For Front email notifications, it'd be great if the 'View in Front' button existed in the header somewhere. When a thread gets too long, you have to click 'View entire email' in Gmail to display that button. Even if something like the subject line...
about 2 years ago in Notifications 0 Backlog

Leverage information from external database in chatbot flow

We would like to be able to leverage data from an external database (like an order system) in the chatbot flow to be able to automatically deflect questions that could easily be answered with information from the database. Ex) Customer: What's my ...
about 2 years ago in Chatbots 0 Backlog

Ability to share Excel file with Front email

No description provided
about 4 years ago in Desktop 0 Backlog

CSAT: track number of survey sent

No description provided
about 3 years ago in CSAT 0 Backlog

Jira on-prem integration

Similar to our Jira cloud integration, enable on-prem instances of Jira to be connected to Front.
about 2 years ago in New integration requests 0 Backlog

Blocked account filter for admins

Dear Front Community, As an operations tool administrator, I periodically need to identify and remove blocked user accounts from our system. To streamline this process, I am requesting a feature enhancement for our application. Specifically, I ...
about 1 year ago in Admin Experience 0 Backlog