All ideas

Today, you can only reply to inbound Instagram DMs, you can't initiate outbounds.

Paginate GET /channels results, and enable filtering by type

Ability for Google Workspace IdP to use Front's teammate templates in managing provisioning of users

Similar to how Apple does it on iOS, it would be beneficial to have a more intuitive way to change skin tones/colors of emojis. Perhaps implementing a feature where users can right-click on an emoji to quickly select the desired skin tone would gr...

The knowledge base articles you may wish to print an article for use in a meeting, to walk through a process with someone who is for example in your warehouse and does not have a company. If a company is to put all processes and knowledge into the...

It would be extremely helpful if we had the option to create discussion templates similar to the available email template function. Our team uses discussions to log various project statuses across multiple aspects of our business as shown in the i...

When coverage is sparse or there is a service outage, customers would like to be able to notify customers opening the chat widget.

Feature to submit incident or service request ticket into ManageEngine Service Desk Plus Cloud (ondemand).