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VOTE
Live dashboard - Ability to see number of sent messages
As a leader, I need to be able to see the number of sent messages per agent. I can see the assigned conversations but because do work outside of email and in other systems and manual work, I need to be able to see where someone may need help (assi...
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1
VOTE
Update custom field value: add option for [Once] or [Always]
Hi Team, I would like to propose an enhancement to the rules engine—specifically, the ability to control how frequently a Conversation custom field is updated. It would be helpful to have a variable or condition that lets us specify whether a cust...
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Backlog
9
VOTE
6
VOTE
2
VOTE
8
VOTE
4
VOTE
3
VOTE
Ability to hide fields when creating or updating a module in Zoho
In the Zoho plugin, you can edit what fields are visible when viewing modules like a contact or lead. However, there is no way to hide certain fields from appearing the create or edit UIs. This would be useful since many of those fields are option...
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Backlog
13
VOTE
11
VOTE